Lucky Kong respects your privacy. This policy clearly and transparently explains how we collect, store, use, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Six core principles that underpin how Lucky Kong handles the personal data of Malaysian players
All personal data and financial transactions on Lucky Kong are protected with 256-bit SSL encryption — the same security standard used by leading Malaysian banking institutions such as Maybank and CIMB.
Lucky Kong has never and will never sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Your data belongs entirely to you.
The Lucky Kong Privacy Policy is designed to fully comply with Malaysia's Personal Data Protection Act 2010. We respect your right to access, correct, and request the deletion of your personal data.
Lucky Kong only collects data that is strictly necessary to deliver its platform services. We do not collect irrelevant or excessive personal information from players.
You have full control over your personal data at Lucky Kong. You may access, update, correct, or request deletion of your information at any time through your account settings.
Your data is stored on secure servers with restricted access. Only Lucky Kong staff who require access for legitimate operational purposes are permitted to view player personal data.
Welcome to Lucky Kong's Privacy Policy page. At Lucky Kong, we believe that player trust is the foundation of everything we do. That trust isn't measured solely by winnings paid out or odds offered — it also comes down to how we handle your most personal information. This policy is written in plain language so you know exactly what happens with your data, rather than it being just another legal document nobody reads.
This Privacy Policy ("Policy") is published by Lucky Kong ("we", "platform") and applies to all users who access or use the Lucky Kong platform via the website luckykong.ws, the mobile app, or any related service channels.
This policy outlines Lucky Kong's personal data processing practices and your rights in relation to that data. We operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and are committed to safeguarding your privacy to the highest standards.
By using the Lucky Kong platform, you agree to the collection and use of information as described in this Policy. If you do not agree with any part of this Policy, please stop using the platform and contact us to address any concerns you may have.
This Privacy Policy forms part of Lucky Kong's Terms & Conditions and should be read alongside that document for a complete understanding of your rights and responsibilities as a platform member.
Lucky Kong collects your personal data through several different methods. Below is a detailed explanation of the categories of data we collect:
| Data Categories | Specific Information | How It Is Collected |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number, gender, nationality | Registration form, KYC verification |
| Contact Information | Email address, phone number, Malaysian residential address | Account registration, profile updates |
| Financial Data | Deposit/withdrawal records, payment methods used (TnG, GrabPay, DuitNow, FPX), transaction history | Financial activity within the platform |
| Activity Data | Gaming history, bets placed, wins and losses, favourite games | Automatic platform usage |
| Technical Data | IP address, device type, operating system, web browser, cookie data | Automated system logs |
| Communication Data | Customer support chat records, emails, feedback | Interactions with the Lucky Kong team |
Lucky Kong does not collect sensitive data categories such as medical records, biometric information, or political views unless required by law or with your explicit consent.
Lucky Kong uses your personal data only for legitimate and specific purposes. Every use of data is based on what is reasonably necessary to provide you with the best possible platform experience:
Important Note: Lucky Kong does not use your data for any purpose unrelated to the provision of platform services. Your data is not used for third-party advertising profiles or any other commercial purpose without your explicit consent.
Lucky Kong does not sell or rent your personal data to any third party. However, in certain limited situations, we may need to share your information with the following parties:
In all instances of data sharing described above, Lucky Kong ensures that only the minimum necessary information is shared, and all third parties are bound by confidentiality and security obligations equivalent to Lucky Kong's own standards.
Lucky Kong never sells your data to advertisers, data brokers, or any commercial third party. If you receive an email claiming to be from Lucky Kong but asking for sensitive information, it may be a phishing attempt — contact us immediately.
Lucky Kong continually invests in the latest cybersecurity infrastructure to protect your personal data from unauthorised access, loss, destruction, or alteration. The key security measures we uphold are:
While Lucky Kong takes all reasonable precautions, no security system is infallible. In the event of a data security breach affecting your personal information, Lucky Kong is committed to notifying you within the timeframe prescribed by applicable Malaysian law.
Lucky Kong uses cookies and similar technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our platform.
Types of cookies used by Lucky Kong:
You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality or performance of the Lucky Kong platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by Lucky Kong:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request the correction of any inaccurate or incomplete personal data.
You may request the deletion of your personal data, subject to any legal obligations that may prevent this.
You may object to the processing of your personal data for direct marketing purposes at any time.
You have the right to receive your personal data in a machine-readable format.
You may request that Lucky Kong restrict the processing of your data under certain circumstances as provided for by law.
To exercise any of the rights above, please contact the Lucky Kong data protection team by email support@luckykong.ws by stating the right you wish to exercise and your account details. We will respond within 30 days of receiving your request.
Lucky Kong is an entertainment platform strictly for adults aged 18 and above. Our platform is not designed for children or underage individuals, and we do not knowingly collect any personal data from persons under the age of 18.
If you are a parent or guardian who believes your underage child has registered on Lucky Kong without your consent, please contact us immediately at support@luckykong.ws. We will investigate the matter and delete the account along with all associated data immediately upon verification.
⚠️ Parental Advisory: Please ensure your device is protected with a strong password to prevent unauthorised access to the Lucky Kong platform by children. Use the parental control features available on your device where necessary.
Lucky Kong retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required under applicable Malaysian law. General data retention guidelines are as follows:
Once the retention period expires, Lucky Kong will securely delete or anonymise your personal data using industry-recognised methods.
Lucky Kong reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or service improvements. Any material changes will take effect with appropriate notice given to you.
When this Policy is amended, Lucky Kong will:
Your continued use of the Lucky Kong platform following any amendment to this Policy constitutes your acceptance of the updated Policy. If you do not agree with the changes, please discontinue use of the platform and contact us to process the closure of your account.
If you have any questions, concerns, or requests regarding this Privacy Policy or how Lucky Kong handles your personal data, please do not hesitate to reach out to us:
The Lucky Kong data protection team is dedicated to ensuring every privacy enquiry is resolved promptly, transparently, and professionally. We believe every player has the right to know how their data is handled and to receive clear answers to any questions they may have.
Lucky Kong combines world-class entertainment with premium privacy protection. Register now and enjoy over 1,000 games, live Sports Betting, and HD Live Casino 24/7 — with the assurance that your data is always secure.